11 – 13 April 2018, Wednesday - Friday
China National Convention Centre, Beijing
Check out the conference topics that will be covered at FutureCitizen 2018 Summit. The date and time of each conference will be announced at a later date.
The future of the retail industry is very promising with 3rd platform technologies taking a strategic lead for maximising competitive advantage. In the future of retail, the shopping experience is no longer in a given place and time as the customer’s transaction becomes an ambient activity that is executed everywhere and anytime becoming more and more naturally integrated into the daily mental and physical routine of customers.
The rise of the connected guest journey will enable hoteliers to create innovative offers and personalised services to their customer. The hotel of the future provides a seamless customer experience from booking to check-in and to room service utilising data and analytics to gain insights into customer’s behaviour and improving the overall guest experience.
IDC Financial Insights believe that various digital transformation initiatives sprouting across many financial institutions are ultimately working toward the singular ideal of frictionless customer experience. To this end, the industry is striving to integrate financial services (payments, account opening, maintenance, cross-sell, upsell) into the context of the life of the customer. Keeping the goal of being "entrenched in the day-to-day" forces banks to make banking becomes fast and unobtrusive, as well as personal, relevant and contextual. As this frictionless concept takes off, banks and insurers will need to find ways to work well with the activities of the customer: working, learning, entertainment, travel, and family-related activities -- and the industries and sub-industries that support them: consumer lifestyle, retail, transport, food and entertainment. This brings us to the blurring of lines between industries, pointing to a whole new set of thinking assignments for the financial services industry – how does the industry intricately integrate with others?
In the next 3 years, IDC Government Insights expects Asia/Pacific government digital investments (both central/federal and state/local jurisdictions) to be channeled into 3 areas.
- streamlining redundant processes and optimizing IT resources through next-generation analytics (e.g., embedded analytics, big data, cognitive intelligence, and artificial intelligence) for better performance and efficiency;
- spurring domestic industry IT innovation and export growth; exploring blockchain and digital asset initiatives for greater transparency and accountability; and
- intensifying drives to boost national sovereignty and cybersecurity resilience efforts.
Transformative smart city initiatives have the potential to alter the very fabric of our society. By better linking citizens to the future of their cities, through widespread infrastructural investments, constant ICT innovation and secure high-speed communications, we expect to see the commencement of a new era for cities. Of course, during this revolution there will be a lack of clarity and unknowns. City leaders and ecosystem partners must therefore address these challenges with a collaborative mindset.
Buildings and homes are the environments that the future citizens will live, play and work in. In a world of immersive data digestion and creation, buildings and homes will form ecosystems focused on the optimization of energy and security, but enabling the creation of personalised spaces that are intelligent and responsive. Buildings and homes will be managed as systems creating new outcomes for security, energy management, personalization of spaces and management of equipment operating within those building environments.
Smart buildings will provide the spaces that people seek to work, live and play in – these will be integrated systems bringing together technologies that enable building spaces to be optimized, equipment to be maintained predictively. Energy management will continue to be a critical component of the automation of smart building environments, but this will be across a broader ecosystem – consuming and creating energy – dynamically operating as part of the grid.
Health and wellness of a citizen is increasingly being associated with the economic capabilities of a nation. It has transformed into a crucial component of quality living and has a direct effect on the wellbeing and happiness of an individual. The risk of disease and death are strongly allied to human capabilities and behavior. An unhealthy population means loss of human capital and productivity, apart from the economic burden spent on treatment programs. The future of health delivery and access continues to be disrupted by the changing needs of a burgeoning urban population and the shift of the care epicenter from the hospital to home. Smart health of the future will be focused on attaining wholesome and preventive wellness for the citizen using a combination of 3rd platform technologies. Encouraging the citizen to lead such a preventive and high quality of life will be implemented through the embedment of smart technology at the home, at the work place and at public places, through the use of natural interfaces and custom incentivization.